Shipping & Returns

As we are dealing used and vintage instruments, not new ones, all merchandise purchased in store is in as-is condition. We hope you understand, and inspect carefully before purchase.

What is your return policy?

Instruments, Amplifiers, and Effects purchased in-store at Saratoga Vintage Guitars may be returned within two days of purchase date, a 15% restocking fee will be charged. Refunds are given on the original form of payment, or store credit/exchange only. Items must be returned in the original condition which they were purchased in, accompanied by original receipt of purchase, and all included accessories, (e.g. case, parts, documentation.) Products that are returned damaged or with modification will not be accepted. No returns accepted on strings, parts, or other accessories.

Instruments, effects, amplifiers, or accessories, purchased via phone order, email, website, or any third party site are final sale only. No returns are accepted. please contact us with any questions before purchasing.

All trade-ins are final. Once you trade in your instrument for one from our inventory, we cannot return your original item, as it will have already undergone servicing and preparation for resale.

Why is a guitar listed as local pickup only?

Due to the varied nature of vintage and used instruments, there are certain items for which shipping is not offered. All in-stock instruments are on display in our store, and are available to try out before you purchase.

What shipping methods do you use?

We ship using UPS Ground. All items are insured for 100% of final purchase price. We ship most orders within 24 hours. Other shipping methods are available, please contact us to make arrangements.

Do you ship internationally?

No, shipping is only available to destinations within the United States.